How often are you confronted with dissatisfaction about the level of care or services you or your loved one receives in a hospital, long term care facility or in another health care setting? When you speak up are your concerns heard or do they fall on deaf ears? Listen to Caregivers Circle this week to gain advice from Amy Fish, author of The Art of Complaining Effectively and long-term care ombudsman. Amy shares insight into how to pick your battles in a health care setting. She provides tips on how to formulate a complaint in a way that aligns you with the care staff and ultimately leads to better and more appropriate care.